This Refund and Returns Policy explains the conditions under which Namma Ooru Kadai offers refunds or returns for products purchased on Nammaoorukadai.com.​

1. Eligibility for Returns

Customers may return products within 7 days from the date of delivery if:​

  • The product is defective, damaged, or wrong item received
  • Products must be unused, in original packaging with tags and invoice

Non-returnable items: Perishable food products (masalas, pickles, laddus), opened packages, or custom orders.

2. Return Process

To initiate a return:​

  • Contact us via email or phone within 7 days with order details and photos of the issue
  • Await return authorization and shipping instructions
  • Ship the product back to us at your cost (we reimburse for valid defective cases)

3. Refunds

Approved refunds are issued within 7-10 business days to the original payment method.​

  • Full refund for defective/damaged products (excluding shipping)
  • Partial refunds for partial issues at our discretion
  • No cash refunds; processed via Razorpay/bank

Store credit offered as an alternative for faster resolution.

4. Shipping and Delivery Issues

  • Non-delivery: Full refund after 10 days if not received
  • Damaged in transit: Report within 48 hours with courier photos for investigation

5. Cancellations

Orders can be cancelled before shipping via contact form. No cancellation fee.​

6. Contact Us

For returns or refunds:
Namma Ooru Kadai
Address: 12, Bharathiyar Street, Ammapettai Post, Bhavani, Erode. Pin: 638311
Email: [support@nammaoorukadai.com]
Phone: [+91 9025285143]

Last updated: 27/12/2025